Research Institutes
The Taub Center for Social Policy Studies in Israel
Skilled Volunteers for Israel is a non-profit organization based in New York City, USA. The purpose of the organization is to help match volunteer professionals aged 50 and over from across the US, Canada, Europe and Israel to volunteer opportunities in associations that serve young people and students from underprivileged communities in the State of Israel.
The organization provides students in non-profit organizations with the B’Yachad program, which provides online classes in the English language for free to young people and students from underprivileged Israeli communities.
The volunteers meet with students individually through the zoom platform, and serve as conversation partners and instructors in the English language.
During the last two years, the program included over 250 volunteers aged 50+ from the USA, Canada, Israel and Europe who were matched with over 350 Israeli students.
The Challenge
Our challenge was to revolutionize the way we connect students, mentors, and partners within our organization. We aimed to create a seamless, efficient, and personalized experience for everyone involved.
Our Solution
In a strategic initiative, we implemented a state-of-the-art Salesforce-based platform, transforming our digital landscape. This project focused on enhancing our organization’s digital capabilities for streamlined data management, real-time monitoring, and data-driven decision-making.
Leveraging the power of Salesforce, our comprehensive improvements included:
We redesigned and streamlined the admission and intake procedures for both students and volunteers, ensuring a smooth and swift onboarding experience.
Salesforce facilitated deep engagement with our stakeholders –staff, researchers, donors, partners, and donors. This strengthened our relationships and created a tightly-knit community dedicated to our mission.
We introduced a comprehensive task management system, coupled with efficient call and meeting documentation. Every interaction was meticulously recorded, ensuring accountability and enhancing collaboration.
Users were equipped with advanced personal and group communication tools, fostering effective collaboration, knowledge sharing, and mentorship.
We streamlined the management of donors and donations, ensuring transparency and trust. This meticulous approach not only managed financial transactions but also nurtured lasting relationships with our supporters.
With Salesforce’s smart reporting and dashboard functionalities, we gained real-time insights into organizational performance. This data-driven approach empowered us to make informed decisions and optimize our programs.
Repetitive tasks were automated intelligently, maximizing efficiency and productivity. By automating mundane tasks, our team could focus on high-impact initiatives, driving our mission forward.
Outcome
This transformative shift has redefined how our organization operates. The Salesforce-based platform has become the cornerstone of our success, enabling us to connect students with mentors and partners in unprecedented ways. Our processes are now more streamlined, transparent, and effective. With enhanced engagement, efficient management, and data-backed insights, we are not only fulfilling our mission but exceeding expectations. Through this initiative, we have forged a stronger, more vibrant community dedicated to empowering the next generation.
